Sales Diary III: Positive After-Sales Feedback
– How Leichman’s CK108MY CNC Lathe Won Armenia’s Trust
From Factory Floor to Mountainous Yerevan – A Story of Metal & Human Connection
Product Link:Slant Bed Cnc Lathe Machine With Power Turret CK108MY/CK106MY (leichman.cc)
The Day the Skies Rebelled
When Armastek Metalworks wired the deposit for their Leichman CK108MY Slant Bed CNC Lathe with Power Turret, I thought the toughest hurdle was cleared.But then a sudden Mediterranean storm threw a wrench into the shipping lanes, delaying cargo routes by 10 days.
Artur, Armastek's CEO, sent a message that made it clear the client needed samples in 45 days and that the machine had better be able to handle a detour.
Three Moves That Turned Crisis into Credibility
1. Preemptive Parts Airlift
We sent an emergency kit to Yerevan via express freight. It included:
• Pre-calibrated brass-cutting inserts
• Troubleshooting manuals
2. Live updates on
Provide radar-level transparency by sharing live updates, including alternative rail-and-truck route simulations.
3.Virtual Factory Immersion
During the shipping delay, we hosted the following:
• Live programming demos tailored to Armenian work hours
• 360° VR tours of identical machine parts factories
• "Ask Me Anything" sessions with our lead designer
The Rationale Behind the Selection of the CK108MY as a "Relentless Partner"
Feature 1: Storm-Proof Precision
Demonstrated ability to maintain ±0.012mm tolerance in the face of Armenia's frequent power fluctuations
Adaptive lubrication system that withstands Yerevan's dusty workshops
Feature 2: Borderless Communication
Incorporation of subtitled how-to videos linked to YouTube videos
Feature 3: No-Excuse Accountability
Completion of factory acceptance test
Thorough documentation of the packaging process
Client Testimonial: More Than a Vendor
Leichman redefined “partnership” for us:
Their engineers recommended modifying our “chip conveyor setup”, cutting cleanup time by 1.5 hours daily.
The sales manager still sends us “cutting parameter tips” for new materials every month.
When we mentioned needing metric thread gauges, they surprised us with a custom toolkit - labeled in Armenian!
Why This Matters
Global trade isn’t about avoiding storms – it’s about proving your umbrella never leaks.
Turret Machines Series：Turret CNC Lathe manufacturer from China (leichman.cc)
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